Insights

#TFUS18 Kicks Off in Las Vegas!

Oct 09, 2018

The day has finally arrived: the fourth annual Toll-Free User Summit kicks off today in Las Vegas! We’re excited to share that this Summit is destined to be bigger and better than ever before. Over the course of the next three days, attendees will gain new insights, discuss emerging technologies and have the opportunity to network and knowledge share with industry peers.

This year at Summit, we’ll be focusing on how to foster meaningful communication with our customers with presentations revolving around the theme: The Path to Powerful Conversations. Consumers today tend to be overwhelmed with too many options and not enough time. As a result, brand experience has become a key differentiator. Each customer interaction represents a critical touchpoint—the chance to delight customers and foster long-term relationships.

Conversations are golden moments along the customer journey when businesses and consumers are in direct contact. This year, we will explore how to successfully navigate this journey by leveraging the strategies, technologies and tools needed to optimize customer conversations and the overall customer experience.  

We’ve carefully crafted an agenda to serve as a road map to guide you along the path to powerful conversations, with panels and presentations by subject matter experts. This includes our much-anticipated keynote by Blake Morgan, renowned Customer Experience Futurist, Keynote Speaker and Author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences.

Be sure to check the agenda for all our thought-provoking sessions on the hottest topics in Toll-Free. From blockchain to Google’s Contact Center AI to texting, this year’s sessions are certain to “knock your socks off.” Click here to find a full list of events and detailed descriptions of our sessions and speakers.

Want even more 2018 Toll-Free User Summit? Be sure to check out our blog and follow us on social media for daily updates. Interested in joining the conversation online? Use the hashtag #TFUS18 to stay up-to-date on all things Summit.