Toll-Free University

The New Value of a Phone Call

Phone calls are becoming a critical pathway to sales and customer intelligence. Learn how to cash in on calls across your business.

Article Establish a Direct Line with Your Best Customers

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Customers who call spend more, convert faster and remain loyal longer. Discover why.

Article Mapping the Customer Journey

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Customer conversations yield powerful insights that pave the way for better marketing and sales performance.

Article Listen Closely with Speech Analytics

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Customers are telling your contact center exactly what they want. Leverage speech analytics to listen in.

Open Your Business to Texting

Master texting to set your brand apart and open new opportunities to serve your customers.

Article The Benefits of Business Texting

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Texting offers a powerful touchpoint to start conversations with customers—while also reaping several business benefits.

Article Meet the Texters

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Texting isn’t just for the younger crowd. It’s for busy, demanding consumers – and that means all of us.

Article Build Texting into Your Business

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Bringing texting into your call center is simple. Here is a guide to the most common questions.

Toll-Free Today

Toll-Free Numbers are a single business number to call or text, making it ever so easy for consumers to engage in conversation with your brand.

Article The Seven Powers of Toll-Free

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Toll-Free Numbers are a multipurpose business tool for understanding customers, streamlining call centers and analyzing marketing campaigns.

Infographic Toll-Free Numbers are Made for Business

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Whether you’re a local business, a new business or an industry titan, Toll-Free Numbers can get you closer to your customers.

Article Picking Your Toll-Free Number

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A simple guide on how to get a Toll-Free Number and add texting to your current one.

Optimize Toll-Free Call Routing

There are countless ways to route calls from Point A to Point B, why not pick the path that captures the most cost savings possible? With RouteLink, you can! As the new, modern way to gain access to authoritative Toll-Free Routing data direct from the SMS/800 Toll-Free Number (TFN) Registry, RouteLink helps users open up a world of cost savings, convenience and reliability.

Infographic Map your RouteLink® Journey

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The path to Toll-Free call routing cost savings is quicker and easier than you may think!

Video Finding the Shortest Route from A to B

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When it comes to routing your Toll-Free calls, are you taking the fastest, cheapest, easiest path from Point A to Point B? With RouteLink, you’ll have access to authoritative, up-to-the-minute routing data you need to capture valuable cost savings.

Presentation Getting to Know RouteLink®

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Access everything you need to identify the lowest available cost Toll-Free routing alternative when you implement RouteLink.