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Ensure accurate consumer data and avoid TCPA violations with RealAgentTM

Keep your records up to date, minimize risk and maintain trust with verified, reliable consumer insights!

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Home Ensure accurate consumer data and avoid TCPA violations with RealAgentTM

These days, businesses looking to stay in touch with customers via call or text face a potentially serious dilemma… With approximately 1 in 10 consumers changing their phone number every MONTH, it can be difficult to maintain accurate data to ensure your contacts' info is up-to-date. Even if unintentional, contacting a consumer who did not consent to a call or text can expose enterprises to costly Telephone Consumer Protection Act (TCPA) violations. Even worse, assuming a call or text belongs to your customer without proper data validation could result in sharing personal and secure information with a fraudster.

RealAgent

Be Confident that Every Connection is the RIGHT Connection

RealAgent is a consumer identity verification solution that enhances the Reassigned Numbers Database (RND) data on disconnect status of a phone number with consumer data validation. RealAgent provides actionable scoring metrics that help businesses assess trust levels, mitigate risks and prevent potential fraud or identity misrepresentation. RealAgent ensures that calls and texts are intended for the right recipient — whether for outbound engagement or inbound verification — boosting accuracy, reducing risk and strengthening trust. 

RealAgent

The Stats Don’t Lie!

21% In 2024, TCPA class action filings rose by 21%
$1.5K TCPA fines can result in penalties of up to $1,500 per call or text to the wrong recipient
23M Numbers are disconnected from their subscriber every month

RealAgent can validate your consumer information in real-time:

  • Extract data from the FCC’s Reassigned Numbers Database with ease.
  • Verifies consumer phone, name, email and address records.
  • Provide contact scores for phone number and email, confirming validity, connectivity and subscriber assignment.
  • Increase Safe Harbor protection from TCPA violations.

Questions about RealAgent? Check out the FAQs below:

General
General
What is RealAgent? 

Organizations that contact reassigned or disconnected numbers may face fines under the Telephone Consumer Protection Act (TCPA). To avoid this risk, it's crucial to check the Reassigned Numbers Database (RND). RealAgent as an RND agent, can handle this process for you, providing easy-to-understand results and helping your organization stay compliant and protected from TCPA violations.

How does RealAgent relate to the Reassigned Numbers Database (RND)? 

RealAgent as an RND agent that can extract reassigned number data, process the received responses, and parse out the data in a user-friendly format to help your organization stay compliant and protected from TCPA violations.

What are the benefits of RealAgent? 

RealAgent brings customers closer to safe harbor against TCPA violations by acting as an agent to query the RND. By returning overwhelming data into translatable and easy-to-digest results, RealAgent saves customers’ time and money.  

How can you subscribe to RealAgent? 

If you are interested in a subscription to RealAgent, reach out to connect@somos.com and one of our representatives will contact you in a timely manner. 

How can I access the RealAgent solution?

RealAgent is accessible through our user-friendly web-based application or users can integrate it seamlessly with their systems via an API call.

Can I be an agent of RealAgent?

Absolutely! You can assign a customer number on your end and include it in the "extra" field when querying RealAgent. This way, you can track and provide services to your customers.

Schedule a RealAgent Demo!

Now more than ever ensuring data integrity is imperative. RealAgent can help organizations achieve safe harbor, identify potential fraud, avoid costly fines and be confident that every connection is the right connection. With RealAgent’s intuitive API and user-friendly GUI, enterprises can streamline communication decisions and confidently prioritize trusted contacts, ensuring efficiency and security.

Schedule a demo today to see how RealAgent can help you verify consumer identity and ensure compliance!

Schedule a Demo