Insights

VIDEO: Trust Framework: Phone Numbers as Digital Identifiers

Dec 04, 2024

Trust is essential in our digital world, where proving who we are is key to secure and seamless interactions. Just like a driver’s license in the physical world, phone numbers have become a trusted digital ID — verifying identity, securing connections and building the trust that consumers seek.

The Trust Framework is a series of practices and procedures designed to ensure end-to-end authentication along the call path, allowing consumers to pick up the phone with confidence. When phone numbers are authenticated, they become digital anchors, reinforcing trust in the identities of those on the other end. This foundation is especially important for businesses that rely on phone calls to communicate with customers. Through verified phone numbers, businesses can establish secure connections, reducing the chances of fraud and making each interaction safer and more trustworthy.