Insights

Text Enabled Toll-Free Numbers: Make More Meaningful Connections

Aug 04, 2015

Businesses rely on Toll-Free Numbers to provide a critical and trusted link to customers. Now, with text enabled Toll-Free Numbers, businesses can build an even stronger link focused on fast, convenient, personalized connections.

Today, roughly 40 million Toll-Free Numbers (and counting) are in use by businesses in all industries across North America. With the launch of the Texting & Smart Services (TSS) Registry, Somos is playing a vital role in helping businesses make more meaningful connections using Toll-Free Numbers. The TSS Registry is now the first formal industry-wide system to support the growing demand for the text enablement of Toll-Free Numbers. Service Registrars can now help customers complement existing Toll-Free voice services with text.

For businesses, text enabled Toll-Free Numbers help:

• Provide better customer support
• Efficiently manage high-volume demand
• Expand communications channels
• Lower costs
• Increase brand relevance

For customers, text enabled Toll-Free Numbers add a new dimension of:

• Speed
• Efficiency
• Cost savings
• Convenience

The use cases for text enabled Toll-Free Numbers will continue to grow, centered on five key functions:

• Check Status: Customers conveniently check on shipments, orders and account balances
• Troubleshoot: Technical support, filing claims, and reporting issues are done with speed and efficiency
• Schedule: Appointments, deliveries, and callbacks are completed with minimal interaction
• Inquire: Warranty claims, service issues, and reservations are fast and accurate
• Order: Customers can request refills, place orders and confirm cancellations at their convenience

Creating a seamless experience no matter how customers wish to interact with businesses not only makes customers’ lives easier, it also helps businesses build a brand that is helpful, reliable, available, and friendly.

In the months ahead, Somos will be building out these stories in greater detail related to how text enabled Toll-Free Numbers are bringing businesses and customers closer together.