Insights

Rethinking CX – Why You Need SMS Now

Mar 03, 2022

Businesses all across the globe are on the look-out for new and innovative ways to connect with their customers. While there’s no shortage of apps and tools that enable peer-to-peer engagement, when it comes to driving meaningful connections, increasing customer satisfaction and simplifying communications, there’s one channel that consumers have constantly demonstrated that they prefer:

As a service provider, you are the critical link to empowering enterprises with the platform and infrastructure they require to power meaningful SMS exchanges with their most-prized customers.

Want to learn more about why – and HOW – offering businesses the option to text message with customers provides a major advantage for everyone? If so, check out our on-demand recording of the 2021 Somos Summit session: 

From global trends to opportunities for a more streamlined business messaging ecosystem, leading telecom experts explore the increased demand for business messaging and offer valuable insight into how texting can transform customer engagement.

Ready to offer your customers the ability to text enable their Toll-Free Numbers? Email us at texting@somos.com to learn more about how business texting offers a powerful touchpoint to start conversations with consumers, while also reaping several business benefits.