Insights

New TFNRegistry™ Updates and Features Now Available

Jul 11, 2023

Unique user experience and enhanced performance take center stage in the latest TFNRegistry™ release. Learn more about the new system updates and features that have been made to help enhance your Toll-Free Number management and administration:

*NEW* Dashboard Tile for Incoming and Outgoing ROC Requests

When a user logs into the system, they can now quickly see incoming and outgoing Resp Org Change (ROC) requests that are either still open, pending or overdue. Having this at-a-glance viewing option will save users time, as previously, they had to click through a series of menu options to obtain this information.

*NEW* “Release Library: Submission History” Menu Item

With the addition of this new menu item, users gain easy access to important information and forms in the TFNRegistry and you no longer need to go to the Somos Portal Website to obtain this information. You can easily access Help Desk request forms and you have the ability to retrieve, view and modify previously submitted Help Desk request forms.

*NEW* ROC System Updates

While most ROC requests must be submitted through the ROC System (located in the "Resp Org Change Tools" section of the TFNRegistry), there are some circumstances where a ROC Help Desk Intervention (also known as HDI) request can be submitted directly to the Help Desk. Some of these special circumstances include Toll-Free Numbers that are classified as a Special Number(s) (e.g. BRCUD, BRDUP, BRRCC) and a Toll-Free Number that is classified as a Disconnected Number that is associated with a Disconnected Resp Org (e.g. BRDXX (where XX is 01 through 99)).

*UPDATE* API Key 

Moving forward, when using the Production TFNRegistry or Sandbox TFNRegistry API, the “Renew” option for API Key users is no longer available on the User Control (URC) page. This option allowed API Key users to renew the API Key before the expiration date. Note that codes for API Keys can be generated at any time.

Make sure you check out our recently updated library of TFNRegistry knowledge articles to learn more about the new features and functionality detailed above. The knowledge articles can be accessed via the following:

• Support Center
• Somos Portal Website (click the “Help” icon to get started)
• TFNRegistry (click the “Help” icon to get started)

As always, the Somos Help Desk team is by your side and our subject matter experts are available to support your needs. Please email us at help@somos.com or you can call or text us at 844.HEY.SOMOS (844.439.7666), Option 1. 

* Access to the TFNRegistry UI is permission-based and not available to all users by default. If you are not able to access the TFNRegistry UI, please reach out to your Resp Org's Primary Contact and/or Company Administrator(s) for further assistance.
** A valid Resp Org Login ID is required to gain access to the Somos Portal Website. If you are not able to access the Somos Portal Website, please reach out to your Resp Org's Primary Contact and/or Company Administrator(s) for further assistance.