Insights

New TFNRegistry™ Reporting and Process Updates You Don’t Want to Miss!

Aug 14, 2023

Maximizing efficiency was a top priority when developing the most recent updates to the TFNRegistry™. Learn more about how the system advancements can help optimize your Toll-Free Number management and administration experience:

*NEW* Number Administration History Report

The Number Administration History Report allows a user to look up the history of a number and has traditionally been located within the Somos Portal Website. With the recent release, this feature has been integrated into the TFNRegistry, allowing users a more agile way  to search the history of Toll-Free Numbers without having to access two systems.  

As a user of the TFNRegsitry, your Number Administration History Report will now have the capability to include the history for up to ten numbers at a time, increasing efficiencies of the lookup process.  

The original Number Administration History Report will remain available in the Somos Portal Website for those who are not users of the TFNRegistry.

*NEW* ROC System Updates

Providing a one stop shop for operations and an improved user experience is of our utmost priority, which is why starting August 28, 2023, the Help Desk Intervention (HDI) request process/function will no longer be available in the Somos Portal Website and will be accessed exclusively via the TFNRegistry. For all future HDI requests, users can leverage this function directly through the TFNRegistry. Simply click on the Resp Org Change Tools section and follow the prompts.

Make sure you check out our recently updated library of TFNRegistry knowledge articles to learn more about the new features and functionality detailed above. The knowledge articles can be accessed via the following:

• Support Center
• Somos Portal Website (click the “Help” icon to get started)
• TFNRegistry (click the “Help” icon to get started)

As always, the Somos Help Desk team is by your side and our subject matter experts are available to support your needs. Please email us at help@somos.com or you can call or text us at 844.HEY.SOMOS (844.439.7666), Option 1. 

* Access to the TFNRegistry UI is permission-based and not available to all users by default. If you are not able to access the TFNRegistry UI, please reach out to your Resp Org's Primary Contact and/or Company Administrator(s) for further assistance.

** A valid Resp Org Login ID is required to gain access to the Somos Portal Website. If you are not able to access the Somos Portal Website, please reach out to your Resp Org's Primary Contact and/or Company Administrator(s) for further assistance.