Insights

Join Industry Leaders in Reimagining the Contact Center at #TFUS18!

Sep 19, 2018

Build a Better Brand Experience when you Transform Your Contact Center

Contact centers have been evolving for years, but in some corners, they’re still viewed simply as rooms full of agents on phones. Join our 2018 Toll-Free User Summit session, The Next Generation Contact Center, to learn how your contact center can become a powerful tool in building a better brand experience.

Consumers have come to expect more from their interactions with brands; they want speed, convenience and the human touch. As a result, businesses have recognized the need to leverage the capabilities of the contact center to gain rich, voice-of-the-customer intelligence and build brand loyalty. The contact center is no longer just a voice on the other end of the phone; it has evolved into a reservoir of untapped consumer knowledge and the personification of the brand experience for most consumers.

In this session, moderated by Somos President and CEO Gina Perini, a panel of industry experts will discuss the latest technologies and strategies being used by successful contact centers and the central role Toll-Free plays. The following panelists will examine how to better leverage every aspect of your contact center, from implementing artificial intelligence to using analytics to improve call center and agent performance:

• Shantanu Misra, Product Manager, Google
• Justin Bell, Telecom Relations Manager, Invoca
• Michael Ferzacca, CEO, Ignite-TEK
• Bo Young, Executive Director, Customer Analytics, SYKES

Register now to join our contact center and industry experts, Toll-Free peers and more at the 2018 Toll-Free User Summit, October 9-11, in Las Vegas.

Want to learn more? Follow #TFUS18 on Twitter for the latest updates and conference happenings.