Insights

How Directo Uses RealNumber^® DNO to Combat Fraud, Restore Trust and Boost Revenue

Jan 15, 2025

Directo, a leading telecom provider powered by ComputerTel, faced a growing challenge as fraudulent calls increasingly targeted their network. These calls not only spiked operational costs but also undermined customer trust and harmed their reputation as a reliable carrier. Rising complaints, escalating fraud-related costs and the risk of non-compliance with evolving regulations were becoming a serious issue. 

To address these challenges, Directo turned to Somos' RealNumber® Do Not Originate (DNO) solution. This technology allowed Directo to block calls from numbers that should never originate a call, strengthening their robocall mitigation efforts and ensuring compliance with FCC regulations. The results were immediate. Directo significantly reduced customer complaints, decreased operational costs and restored customer trust, especially among their financial services clients. They achieved an 18% reduction in fraudulent calls, directly protecting their revenue and improving service quality. 

“Partnering with Somos and implementing the RealNumber DNO solution has been a game-changer for Directo. This solution has proven to be an invaluable asset in our fight against fraud, delivering a clear return on investment and enhancing the quality of service we provide to our customers. It is reinforcing our commitment to providing secure, reliable communication services.” René Brun, VP Global Carrier Services 

The adoption of RealNumber DNO provided Directo with a measurable 3x return on investment resulting in a 4% revenue increase. Looking ahead, Directo plans to expand the solution across more services, continuing to protect its network and increase efficiency in a competitive and evolving telecom landscape. 

For more information about RealNumber DNO, visit https://www.somos.com/realnumber.  
 
To learn more about Directo’s services, visit https://global-carriers.directo.com/. 

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