Insights

From Fraud to Fidelity to the Future: How Business Messaging is Shaping Customer Communications

Oct 11, 2023

Thanks to the expansion of STIR/SHAKEN as well as solutions such as do not originate (DNO) lists, it’s become more and more difficult for fraudsters to leverage voice calls to carry-out their nefarious campaigns. Unfortunately, however, this has led scammers to increasingly turn to SMS as their preferred channel for fraudulent activities. Even more concerning, robotexting isn’t an exclusively localized problem – consumers all around the world are becoming more and more susceptible to text messaging fraud. 

Join Dave Stewart, SVP & Chief Business Development Officer, at Somos, and the following business messaging authorities for this insightful moderated panel discussion:

• Eli Katz, Founder & CEO at XConnect 
• Gavin Macomber, CEO at Cloudli Communications
• TJ Thinakaran, CEO at CasselRoad Consulting 

During From Fraud to Fidelity to the Future: How Business Messaging is Shaping Customer Communications, the panelists will discuss how the surge in robotexting has prompted new rules and regulations. From how recent mandates are affecting the telecom ecosystem to how to leverage business messaging to effectively communicate with customers (i.e., while simultaneously suppressing SPAM and fraudulent messages), this session will help attendees enhance their business messaging knowledge base, gain insight into upcoming changes in policy plus strategize for future success in this dynamic domain.

Are you ready to learn from the brightest minds in telecom? This October 16-17, fraud prevention authorities, global thought leaders and more converge in Washington, D.C. for the 2023 Somos Summit! Don’t miss this opportunity to get up to date on the latest trends and technologies, network with other professionals and gain valuable insight from telecom experts!