Insights

FCC Takes a Stand Against Robocalls and Robotexts: What You Need to Know

Sep 06, 2024

Robocalls and robotexts have plagued consumers for years, disrupting daily life and threatening personal security. But the fight against these unwanted communications is about to intensify. Federal Communications Commission Chairwoman Jessica Rosenworcel is spearheading a new initiative that will enhance protections against these nuisances. In an upcoming vote scheduled for September 26, the FCC aims to introduce a series of measures that will hold service providers accountable and help reduce the volume of illegal robocalls and robotexts. 

Chairwoman Rosenworcel’s proposal is part of a draft report and order that outlines several key actions. If passed, the order would: 

• Expand Call Blocking Requirements: All U.S.-based providers in the call path will be required to block calls based on a "do-not-originate" list, preventing fraudulent calls from reaching consumers. 
   
• Strengthen Existing Rules: Providers must block calls after FCC notifications to ensure bad actors can’t bypass the system. This closes potential loopholes that robocallers exploit. 
   
• Implement a New SIP Code: The new Session Initiation Protocol (SIP) code 603+ will be the exclusive signal used to notify callers when calls on IP networks are blocked based on analytics. This measure aims to prevent erroneous blocking while ensuring legitimate calls get through. 
   
• Increase Penalties: Providers that fail to take effective measures against illegal calls originating on their networks will face steep fines. The Enforcement Bureau will also have the authority to increase penalties to the maximum allowable amount under FCC rules for non-carriers. 
   
• Protect Against Robotexts: Originating mobile wireless providers will be required to block illegal texts upon Commission notification. If they fail to do so, all of their text messages could be blocked by Commission direction. This holds providers responsible for monitoring and stopping illegal texting activities. 
   
• Opt-in Email-to-Text Services: To safeguard consumers, mobile wireless providers will now offer email-to-text services on an opt-in basis, providing more control and protection against unsolicited messages.   

Chairwoman Rosenworcel’s push reflects growing consumer demand for stronger protections against unwanted calls and texts. As technology evolves, so do the tactics used by bad actors, making it crucial for regulatory efforts to adapt accordingly. By expanding requirements, improving blocking techniques, and increasing penalties, the FCC aims to make it harder for robocallers and robotexters to operate. 

The FCC's vote on September 26 will determine whether these proposed measures become a reality. If approved, they will mark a significant step forward in the ongoing battle against robocalls and robotexts. Consumers, service providers, and businesses alike should stay informed about the outcomes and prepare for the impact these changes will have on communications. 

To delve deeper into the latest in FCC robocall and robotext enforcement, the 2024 Somos Summit will feature a fireside chat with the FCC’s Enforcement Bureau. This session will provide critical insights into how the new regulations will be enforced and what service providers need to know to stay compliant. Join us to explore the evolving landscape of robocall and robotext prevention and understand the steps being taken to protect consumers. 

Now more than ever, collaboration between regulatory bodies and service providers is essential to ensure that consumers can enjoy a safer, more secure and trusted communication experience.