Insights

Enhancing Customer Contact Accuracy: A Critical Need for Financial Institutions

Dec 12, 2024

Accurate customer contact information is essential for financial institutions to maintain trust, compliance and operational efficiency. Each month, over 23 million phone numbers in the U.S. are disconnected and potentially reassigned, posing a significant challenge for banks and credit unions trying to reach their customers and members.

Somos’ RealAgent^TM service offers a solution by verifying phone numbers and identifying disconnected numbers through a simple API or web-based query. These tools help prevent data inaccuracies, which could lead to misdirected communications and potentially result in violations of the Telecommunications Consumer Protection Act (TCPA). By ensuring up-to-date and accurate customer data, banks and credit unions can enhance customer trust, ensure regulatory compliance and reduce the risk of costly errors.

Learn more about RealAgent and how it can help improve your financial institution’s processes in this Fireside Chat featuring Jaime Zetterstrom and Ryan Karnas from Somos.  Email us at connect@somos.com to learn more about our trial offer that is available for financial institutions. Discover how RealAgent’s real-time validation services can improve your processes and provide peace of mind.