Insights

Deliver 360 degrees of Customer Satisfaction with Omnichannel!

Oct 03, 2019

At this year’s 2019 Toll-Free User Summit, during the session The New Conversation Algorithm: Messaging and the Future of B2C Communications, we’ll unlock the foremost formula for achieving a fully integrated customer experience – OMNICHANNEL.

When it comes amazing and delighting our customers, organizations have long been faced with an underlying challenge – How does one go about successfully creating a 360° conversational history that helps personalize customer experience?

But how exactly DOES implementing an omnichannel marketing strategy add up to a superior customer experience? Join a panel of industry experts, led by David Stewart, VP of Business Development at Somos, as they explore the opportunities – and challenges – that businesses encounter when shifting to a more holistic strategy that interweaves the activity from various channels into a singular customer experience. Additionally, they’ll look at ways to multiply the value of omnichannel in order to formulate the perfect equation. Join our panel of telecom thought leaders as they discuss the right angle to approach implementing omnichannel:

• Dan Bieler, Principal Analyst at Forrester
• Swati Deo, Director of Product at Salesforce.com
• William Dudley, Group Director and Mobile Evangelist at SAP
• TJ Thinakaran, COO & Co Founder at EZ Texting

Learn more about the benefits of an omnichannel strategy when you attend the 2019 Toll-Free User Summit this October 15-17 in Boston! Register now to join industry experts and peers to see how to ensure you’re always Making the Perfect Connection.