Insights

Ann Berkowitz Joins Experts from the FCC and PACE for “Unpacking the Reassigned Numbers

May 25, 2021

Recently, at the Professional Association for Customer Engagement (PACE) 2021 Washington Summit, Ann Berkowitz, SVP and CAO, Administration and Strategic Policy, at Somos, Inc., and  Karen Schroeder, Associate Division Chief of the FCC’s Consumer Policy Division within the Consumer and Governmental Affairs Bureau led a discussion centered around the “Five Ws” of the Reassigned Number Database. 

For those not familiar, the Federal Communications Commission’s (FCC's) Reassigned Numbers Database (RND) was developed to prevent consumers from getting unwanted calls intended for someone who previously held the individual’s phone number. Callers can use the database to determine whether a telephone number may have been reassigned so that they can avoid calling consumers with unwanted calls.

Joined by Michele Shuster, Founding Partner & PACE General Counsel, Mac Murray & Shuster, the three covered the following basics:

After their overview, the panel further delved into what the RND means for contact centers as well as some of the benefits for consumers. For example, they discussed how callers that use the database could reduce their potential Telephone Consumer Protection Act (TCPA) liability by avoiding inadvertent calls to consumers who have not given consent for the call.

Interested in learning more about RND? If so, check out the following resources:

Download the presentation slides

Visit the RND homepage 

In addition, we invite you to check out a recording of the PACE panel session in its entirety: