Insights

AI and the Changing Face of Customer Experience at Verizon

Feb 05, 2019

The future of customer experience has arrived – Introducing Digital CX from Verizon!

Artificial Intelligence (AI) is drastically changing the way problems get resolved and customer care is administered. Knowing this, Verizon has totally redefined customer experience with their AI-driven solution Digital Customer Experience (Digital CX). Digital CX masterfully combines AI with a human touch to deliver personalized support via social media, chat, over the phone, text and more.

According to Alla Reznik, Somos Advisory Board Member and Director of Customer Experience for Verizon's Global Products and Services Group, "Every year, the experiences people have with business are becoming more personalized and tailored. Consumers increasingly want digital and intuitive self-serve support options on the channels that they prefer to use, and they challenge businesses to deliver.”

Learn more about the changing landscape of AI and customer experience in the No Jitter article, Verizon Teaching Enterprises How to Walk with AI