Insights

2023 Year in Review: Celebrating Trusted Connections in Telecom

Dec 20, 2023

As we stand on the cusp of a new year, I can’t help but reflect upon the extraordinary journey we've shared within the telecom ecosystem in 2023. Together, we faced challenges head-on, persevered and emerged stronger and more united than ever. So as we reflect, let’s celebrate our triumphs over the past year and also see it as a roadmap for a future of trusted connections in telecom.

With that said, I would like to share the “Top Three Learnings and Opportunities” that we need to consider as we near the advent of 2024: 

1. United Front Against Fraud:
   In the past year, the telecom industry demonstrated unprecedented unity in the battle against fraud. Regulations were enacted, and initiatives were aligned to fortify our defenses. Recognizing that stopping fraud is a team sport, the entire ecosystem, including the Federal Communications Commission (FCC), Federal Trade Commission (FTC), telecom carriers, service providers, and business enterprises, rallied together. Our shared commitment to trust is a formidable strength, one that surpasses the capabilities of fraudsters. The vision is clear – a world where connections are inherently trusted. This is not just an aspiration; it’s a collective mission.
    
2. Redefining the Value of a Phone Number:
   In the digital landscape, a phone number has transcended its traditional role, evolving into a vital digital identity asset. It now serves as a crucial tool for global identification and communication. However, the growing threat of robocalls, robotexts and other scams challenges the foundation of trust. While initiatives like STIR/SHAKEN mark progress, we must recognize the need for a comprehensive framework to authenticate and maintain validation throughout the call journey. Our industry's goal is to foster a secure, trusted digital identity landscape and we stand at the forefront of achieving it.
    
3. Embracing Innovation with AI: Artificial Intelligence (AI) has emerged as a transformative force in the telecom industry, addressing historical challenges and ushering in a new era of efficiency and performance. From network optimization to personalized customer experiences, AI offers a wide and diverse array of benefits. For the telecom industry, integrating AI is not just about staying relevant; it's about leading the charge in innovation. The future belongs to those who embrace the opportunities AI presents and harness its power to enhance customer satisfaction and operational excellence.

Onward and Upward: 

As we gaze into the future, our role as stewards of trusted connections within the telecom industry and the broader digital economy has never been more pivotal. We often talk about our "Strength in Numbers" which encapsulates our commitment to fostering trust and reliability in phone numbers. Our vision also includes a future where identity is secure, connections are trusted and the digital landscape is resilient against fraud.

As we embark on the upcoming year, let us be pioneers and champions of change. Our commitment to innovation, collaboration and trust is not just for ourselves but for the global community we serve. Let's be architects of a digital world that enhances the human experience, and where our industry sets the standard for security and innovation.

Cheers to a successful and bountiful 2024 brimming with continued collaboration, innovation and building trusted connections that drive the future of telecom.

Gina M. Perini

Chair of the Board of Directors & Chief Executive Officer