Insights

2021 Somos Summit Session Spotlight: Rethinking Customer Engagement: How Messaging is Changing the Game

Sep 16, 2021

Let’s face it – there’s no shortage of communication channels out there. The challenge? No two customers are the same and each and everyone is looking to communicate over channels that fit their lifestyles. This isn’t simply a localized or regional conundrum however – globally, businesses are looking for new channels to connect with their customers. And in their search, there’s been a true stand-out when it comes to driving meaningful connections, customer satisfaction and commerce:

With a 98% open rate (compared to email’s 20% open rate), as well as a staggering 90% of messages being read within 3 mins, SMS has clearly proven itself to be THE medium where attention and resources should – and MUST – be focused. 

Join your peers at the 2021 Somos Summit to learn more about how messaging can help build stronger, more personalized and trusted connections with customers when you join us on Day 1 for the session:

Moderator Dave Stewart, SVP & Chief Business Development Officer at Somos will be joined by the following industry leaders and messaging experts:

• Bogdan Constantin, Founder & CEO, Voxie
• Eli Katz, Founder and CEO, XConnect
• Brad Roldan, VP Product, SaaS Market, Bandwidth

During this session, the group will explore the increased demand for business messaging.  From discussing global trends to highlighting the opportunities to help streamline the business messaging ecosystem, we’ll share why – and HOW – empowering enterprises with the option to text message customers provides an Olympic-sized advantage for everyone! 

Get ready to Rethink, Redesign & Renew our post-COVID-19 world and beyond when you register for the 2021 Somos Summit today! For this year’s newly reimagined event, we’re excited to offer two different registration tracks to fit your schedule, budget and needs – a standard complimentary Discovery Pass or upgrade to a full All-Access Pass.

Register Today